Privacy Policy

Effective date: May 29, 2026 Last updated: September 27, 2026

Crew Trips LLC operates LayoverTips. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you use layover.tips, subscribe, read newsletters, click partner links, or contact us.

For privacy requests, email support@layover.tips with a subject line such as PRIVACY REQUEST, ACCESS REQUEST, CORRECTION REQUEST, DELETION REQUEST, or EXPORT REQUEST.

1. Information We Collect

We collect only what we need to operate and improve the service.

We may collect:

• identifiers, such as email address, account ID, IP address, and optional name;
• account and subscription data, such as membership status, plan, billing status, cancellation status, and support history;
• payment-related records processed by Stripe, such as transaction status and receipts. We do not store full card numbers;
• usage data, such as pages viewed, clicks, device type, browser type, referral source, approximate IP-derived location, and interaction with emails;
• support and feedback content you send us;
• optional preference data you choose to provide, such as destinations, interests, or crew-relevant travel preferences;
• affiliate click and conversion metadata when you click partner links.

Signed-out city and outing saves stay in your browser. When you sign in, we add those saves to your account so you can use them across devices. We store city and outing identifiers and your selected time, energy and food preferences, not your accommodation or precise location. Removing a save keeps a minimal removal record so an older device cannot restore it automatically; deleting your account removes these records.

We do not intentionally collect passport numbers, government IDs, visa documents, uniforms, biometric data, precise location, health records, children’s data, or employer-confidential information.

2. How We Use Information

We use personal information to:

• create and manage member accounts;
• deliver paid and free content;
• process subscriptions, renewals, cancellations, refunds, and receipts;
• send transactional emails and service notices;
• send newsletters or marketing emails when you subscribe or consent;
• respond to support, privacy, billing, and correction requests;
• secure the service, prevent fraud, and detect abuse;
• understand aggregate product usage and improve editorial coverage;
• track affiliate commissions and partner performance;
• comply with tax, accounting, legal, and security obligations.

3. Legal Bases for EU and UK Users

Where GDPR or UK GDPR applies, we rely on these legal bases:

• contract performance for subscriptions, account access, billing, and transactional messages;
• consent for optional marketing emails and our optional PostHog analytics;
• legitimate interests for security, fraud prevention, operational reporting, and affiliate attribution, where applicable; optional PostHog analytics relies on consent;
• legal obligations for tax, accounting, compliance, and lawful requests.

We do not use automated decision-making that produces legal or similarly significant effects.

4. Sharing Personal Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

We may share limited data with service providers that help us operate the service, including:

• Ghost or other publishing and membership infrastructure;
• Stripe for payment processing;
• email delivery and newsletter providers;
• PostHog (US Cloud) for optional product analytics;
• affiliate networks and partner platforms for attribution;
• hosting, security, storage, and infrastructure providers;
• professional advisers, such as accountants, attorneys, and compliance providers;
• law enforcement or government bodies when legally required;
• a successor if the business is merged, sold, or reorganized, subject to continued protection under this policy.

Service providers may only process data for authorized purposes.

5. Cookies and Tracking

We use cookies and similar technologies for:

• essential account, authentication, security, and payment functions;
• optional product analytics, after you choose to allow it;
• affiliate attribution for partner commissions.

You can control cookies through your browser settings. Some essential cookies are required for member login, checkout, and account security.

Optional product analytics

Our website uses PostHog US Cloud only after you choose Allow analytics. It helps us understand which guides and features people use, where signup or checkout is difficult, and whether readers return. Using the website, creating an account, subscribing, or accepting our terms does not by itself grant analytics consent.

With your consent, we collect event times, public page paths, guide and outing identifiers, section and map actions, search result counts, currency choices, campaign tags, and signup or checkout actions. For a checkout linked to your consent, we may also record trial starts, payments and renewals, payment amounts and currencies, scheduled cancellations, and subscription endings. We recheck the linked consent before sending those payment events to PostHog.

We use a random browser identifier and, when you sign in, an identifier derived from your account ID to connect these events. Signing in can link consenting visits to the same account across browsers or devices. These identifiers are pseudonymous: they let us recognize activity associated with a browser or account without sending your name or email address.

We do not send names, email addresses, card details, raw search text, precise locations, lodging details, map destinations, private page URLs, URL query strings, or page content to PostHog. Selected campaign tags are the exception to excluding query-string values. We do not forward your IP address, and geographic enrichment is disabled. Hosting and security providers may still process IP addresses to deliver and protect the website. We do not enable session recording, automatic click capture, or console-log capture.

Choose Analytics preferences in the website footer to allow or decline analytics. Declining does not affect your account, subscription, or newsletter. We honor Global Privacy Control and Do Not Track signals. Your preference lasts up to 180 days in this browser. Choosing Decline pauses analytics on the current page immediately. The saved preference stops collection from other open pages and linked payment analytics after it propagates across our hosting service. Previously collected analytics remains subject to our retention and deletion policy. Contact us to request deletion or assistance across devices.

Our first-party cookie, layover_analytics, remembers your choice. When you allow analytics, it contains a random reference to consent and limited campaign-attribution records stored with our hosting provider, Cloudflare. When you decline, it records that choice without creating a new analytics identifier. It does not contain your email address or payment details. Clearing the cookie can cause the website to ask again; use Analytics preferences to withdraw consent for previously linked payment analytics, or contact us for help.

Choices apply to the browser where you make them. Set your preference separately in each browser or device you use. Consent expires after up to 180 days; linked payment analytics also stops when its consent record expires. Optional analytics is separate from the billing and security records needed to operate your subscription. Newsletter subscription remains a separate choice.

6. Retention

We keep personal information only as long as needed for the purposes described in this policy.

Typical retention periods:

• active account data: while the account is active;
• cancelled account records: up to three years after cancellation unless a longer period is required;
• financial, invoice, and tax records: up to seven years;
• support correspondence: up to three years after last contact;
• email delivery logs: typically up to twelve months;
• security logs: typically up to twelve months;
• optional PostHog analytics: reviewed annually and deleted or anonymized when no longer needed;
• analytics consent and attribution: up to 180 days;
• aggregate analytics without personal identifiers: may be retained longer.

When retention ends, we delete or anonymize the data unless law requires continued retention.

7. Your Rights

Depending on where you live, you may have the right to:

• access personal information we hold about you;
• correct inaccurate information;
• delete information, subject to legal retention limits;
• export your information in a portable format;
• opt out of marketing emails;
• object to or restrict some processing;
• withdraw consent where processing is based on consent;
• appeal or complain to a supervisory authority.

California residents also have the right to know, delete, correct, opt out of sale or sharing, limit sensitive personal information where applicable, and avoid discrimination for exercising privacy rights. We do not sell personal information or share it for cross-context behavioral advertising.

To exercise rights, email support@layover.tips with a clear subject line. For sensitive requests, such as deletion or full export, we may require confirmation from the account email and account authentication.

We aim to respond within 30 days unless a longer period is allowed by law.

8. International Transfers

Crew Trips LLC is based in the United States. If you access the service from outside the United States, your information may be processed in the United States and other countries where our providers operate.

Our optional product analytics uses PostHog's United States Cloud region. This applies even when you visit from another country.

Where required, we use appropriate contractual safeguards for international transfers.

9. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections, provider-level storage protections, access controls, and payment processing through Stripe.

No internet service is perfectly secure. If we learn of a data breach that requires notice, we will notify affected users and regulators as required by law.

10. Children

LayoverTips is not directed to children under 13, or under 16 where EU or UK law applies. We do not knowingly collect children’s personal information. If you believe a child provided information, email support@layover.tips with the subject line CHILD PRIVACY.

11. Email Communications

Marketing emails include an unsubscribe link. We honor unsubscribe requests within the time required by law. Transactional emails, such as receipts, account notices, cancellation confirmations, and security messages, may still be sent when necessary to operate the service.

12. Changes to This Policy

We may update this policy as the service, vendors, or law changes. We will email material changes at least 30 days before they take effect where practical.

13. Contact

Crew Trips LLC

30 N Gould St Ste N Sheridan, WY 82801 United States

Email: support@layover.tips